FAQ'S

At the moment, we only ship within the EU. However, if you're interested in placing a non-EU order, please send us a message at hello@serviceprojects.dk, and we'll do our best to accommodate your request.

If you would like to return your order, please head to our return page. Make sure to include all the information requested on the form, such as the order number and the reason for the return. Once the form is complete, carefully seal the package and attach the shipping label. Place the package in an appropriate shipping box and be sure to take the package to the post office or a courier service as soon as possible. If you have any questions about the return process, please contact our customer service team for assistance. We hope that you are completely satisfied with your purchase, but if you are not, we are here to help.

Once we have received the order return, the refund will be processed within 14 business days.

For orders under 150 euro a shipping cost will be calculated at checkout.
All orders over 150 euro for EU-orders will be delivered for free.
All orders above 750 DKK will be delivered for free within Denmark.

If you want to change your order, please send us an email to hello@serviceprojects.dk We will see what is still possible.

As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.

Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email to hello@serviceprojects.dk and we will contact the shipping company.

If an item is defect, we advise you to send us an e-mail at hello@serviceprojeects.dk with a picture of the item and your request. We will process your request and get back at you.

If you're experiencing difficulties placing an order on our website, please contact us at hello@serviceprojects.dk. We're here to assist you and resolve any issues you may encounter during the ordering process.

Yes, 304 food grade stainless steel is BPA-free and non-toxic. It does not contain any harmful chemicals or substances that could leach into the food.

We use Food grade 304 stainless steel. That’s high-quality and safe material for food use. This type of stainless steel is commonly used in the production of tableware and is known for its durability, resistance to corrosion, and ability to maintain its original appearance even after frequent use.

Please check our complete care guide.

No, products made of 304 food grade stainless steel should not be used in the microwave as metal can cause sparks and potential fire hazards.

Yes, 304 food grade stainless steel is an eco-friendly material that can be recycled and reused. Additionally, products made of stainless steel are often designed to last a long time, reducing the need for replacements and further reducing waste.

Yes, most products made of 304 food grade stainless steel are dishwasher safe. However, it is recommended to check our care guide.

 Yes, 304 food grade stainless steel is safe for food use. It is non-reactive, meaning it will not leach any harmful chemicals into the food, and it meets strict safety standards set by organizations such as the FDA and NSF International.